Privacy Policy
Effective January 1, 2026
Ridgeline Oakley Epoxy Flooring, oakleyepoxyflooringandconcretepolishing.com, support@oakleyepoxyflooringandconcretepolishing.com
Who this policy covers
This policy explains how Ridgeline Oakley Epoxy Flooring handles the information you share when you visit our website, call us or ask for an estimate. We're a flooring contractor in Oakley, CA, and we coat, polish and resurface concrete floors for homes and businesses in Oakley and the cities around it.
It applies to this website, from the home page through every service and city page, and to the calls, emails and form requests that come to us through it. If you want to know more about who we are before reading on, our about page has that.
Information you give us
Most of what we know about you is what you tell us when you ask for an estimate. That usually means your name, phone number, email, the address of the job and a description of the floor, such as the room, its rough size and what's on it now.
Our estimate form is run by an outside form service, so what you type into it passes through that service before it reaches us. If you call us at (925) 503-1112 or email us instead, we keep the details you give us in our job records so we don't have to ask twice.
Information collected automatically
Like most websites, ours collects some basic information on its own when you visit. That can include your browser type, the device you're using, the pages you looked at, how long you stayed and the general area your connection comes from, but not your name unless you give it to us.
We use cookies and similar tools, which are small files stored by your browser, to keep the site working and to count visits. We may also use an analytics service that sets its own cookies so we can see which pages people find useful. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.
How we use your information
We use what you give us to reply to you, schedule a visit, write up your estimate and do the work if you hire us. We may follow up about that job, but we won't sign you up for a mailing list you didn't ask for.
We use the visit information to see how people find us, for example by searching for a flooring contractor in Oakley, CA, and to fix pages that are confusing or slow.
Who we share it with
We don't sell your personal information, and we don't rent it or trade it to other businesses for their marketing.
We share it only when the job needs it or the law requires it. That covers the services that run our website, form, email and analytics, a supplier or crew member who needs a job address, and any request from a court or government agency we're legally bound to answer.
How long we keep it
We keep estimate requests and job records for as long as we need them to do the work, stand behind it and keep our business and tax records in order. If you asked for an estimate and never hired us, we don't hold on to your details any longer than is useful for following up.
When we no longer need your information, we delete it or remove the parts that identify you. Analytics data is kept by the analytics service under its own schedule.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. California residents may have added rights under state privacy law, and we'll honor a valid request whether or not the law strictly requires it of a business our size.
We may need to confirm it's really you before we act on a request, so we don't hand your details to someone else. We won't treat you differently or charge you more for asking.
Keeping your information safe
We limit who on our team can see customer details to the people who need them for your job, and we use reputable services for our form and email. No website or email system is completely secure, so please don't send payment card numbers or passwords through the form or by email.
Children's privacy
This website is meant for adults arranging work on a home or business. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The newest version will always be on this page, and if a change affects how we use information you've already given us, we'll tell you before it takes effect.
How to raise a privacy question or concern
If you have a question about your information or want to make a request, call us at (925) 503-1112 or use the details on our contact page. Tell us what you'd like us to do, and we'll respond within 1 business day.